Below FAQ are some common concerns of our customers before purchasing from SINGLEPRICE.COM,
if you have other questions, please just send them to info@singleprice.com
Our processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments to orders once they have been placed.
We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.
Yes! The moment your parcel is sent to the courier, you'll receive an email notification, including the tracking number and tracking link.
There you'll be able to follow the progress of the parcel and see the estimated delivery. Deliveries can be made between 8am-8pm.
Please visit our Returns Policy to create a prepaid return label and to read the policy to insure you qualify for the return.
As soon as your return has been received and processed, we will email you to let you know.
If you don't received this email within 10 days of posting your goods back to us, please contact our customer services team.
All garments returned must be in a resalable condition. Unfortunately, any returns which are found to be marked in any way will not be accepted unless they are faulty.
We kindly ask our customers to be careful when trying on so to avoid makeup transfer.
If you have received a faulty item you must notify us within 48 hours (see above).
We have different return options available, one is completely FREE and this is pre paid return labels via the Return Portal.
You may also return your parcel via the post office, this cost is met by the customer. Please find all the information in the Returns Policy
In the event that the goods are in any way faulty or there is an issue with your order, you MUST contact us within 48 hours after you have received your parcel so that we can resolve the issue.
Having informed us by email within 48 hours of your dissatisfaction, we will take action on your query. It is your responsibility to ensure that the faulty goods are returned to us within 5 working days.
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
If you have returned goods and are waiting on a refund, your account will be credited 14 working days after receiving the initial email that states we have received your returns.
Your refund will be credited back via the payment method used to place the original order with a separate notification email follow up.
Usually this either means you have already used the discount code before or that particular promotion has ended. Please also note: FLASH SALE items are not subject to any discounts/promotional codes.
All orders for placed before 2 pm will be dispatched the same day for a standard service. (Monday-Friday)
All orders placed AFTER 2 pm will be processed and dispatched the following working day.
For example: Order placed 2.30 pm Monday will be processed on Tuesday and delivered on Thursday/Friday.
Order placed at 1.30 pm Monday will be processed the same day and delivered on Wednesday/Thursday.
Orders made on weekends and bank holidays will be dispatched the following working day.
We don't offer an exchange service, sorry. You will need to return your unwanted items for a refund and replace your order.
We currently ship UK, European Union & USA, all services are tracked. If you are interested in delivery to African countries, Middle east & India we advise you use transport companies that provide shipping to your destination. You'll need to set up an account with a company of your choice. Use their delivery address and your customer number provided by the company in your order shipping details.
(a selected company contact information can be provided upon an email request)
You can place an alert on an item that is currently out of stock by selecting the item and size. If the item is out of stock you will see a bar that reads: ‘opt for stock alert.’ If you click the alert, once the item has been restocked you will receive an email informing you that this item is now back in stock.
In the unfortunate event that your parcel has been lost in the post, we will have to log a full investigation with our couriers service which can take up to 2 weeks.
If we find that you have received your parcel, you will not be credited back for your goods. If your parcel is declared lost, we will replace your items (stock willing) or credit your account back.
If your parcel has been returned to sender, our customer care team will contact you once the parcel is received back to us.
If the parcel is returned back due to an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.
Unfortunately once an order has been placed we are unable to apply a discount code. Please ensure you have your discount code entered after the "Proceed to checkout" step, in the contact information step.
As we are unable to amend discount codes once the order has been placed. However, certain discount codes are valid for a certain time so be sure to keep this in mind whilst placing your next order.
For orders and product inquiries, please Contact Us our customer service department will aim to get back to you as soon as possible. (Monday-Friday)
For bloggers and influencers, please contact info@singleprice.com