if you have other questions, please just send them to firstname.lastname@example.org
We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.
There you'll be able to follow the progress of the parcel and see the estimated delivery. Deliveries can be made between 8am-8pm.
If you don't received this email within 10 days of posting your goods back to us, please contact our customer services team.
We kindly ask our customers to be careful when trying on so to avoid makeup transfer.
If you have received a faulty item you must notify us within 48 hours (see above).
You may also return your parcel via the post office, this cost is met by the customer. Please find all the information in the Returns Policy
Having informed us by email within 48 hours of your dissatisfaction, we will take action on your query. It is your responsibility to ensure that the faulty goods are returned to us within 5 working days.
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
Your refund will be credited back via the payment method used to place the original order with a separate notification email follow up.
All orders placed AFTER 2 pm will be processed and dispatched the following working day.
For example: Order placed 2.30 pm Monday will be processed on Tuesday and delivered on Thursday/Friday.
Order placed at 1.30 pm Monday will be processed the same day and delivered on Wednesday/Thursday.
Orders made on weekends and bank holidays will be dispatched the following working day.
(a selected company contact information can be provided upon an email request)
If we find that you have received your parcel, you will not be credited back for your goods. If your parcel is declared lost, we will replace your items (stock willing) or credit your account back.
If the parcel is returned back due to an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.
As we are unable to amend discount codes once the order has been placed. However, certain discount codes are valid for a certain time so be sure to keep this in mind whilst placing your next order.
For bloggers and influencers, please contact email@example.com