Skip to content


Your cart is empty

Return Policy



If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) below.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. (subject to availability)



Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning.

You can do this by going to the 'Contact Us' section and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

Please return unsuitable items in its original packaging (cellophane bags and/or shoe boxes), with tags and labels.

Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy. reserves the right for the final decision in regard to the return items condition.



To return an item back to us please pack you items securely and include a cover note clearly stating your NAME, ORDER NUMBER and/or EMAIL address within the returning parcel. 

Return Address:

Unit 5 Haslemere Business Centre
Lincoln Way

Delivery charges are non-refundable.

Upon arrival, the returns are subject to inspection for compliance with our Return Policy.

Refunds are processed within 14 days.



Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps from above and reorder for a replacement. Subject to availability.



If you have received an email notification of the refund but haven’t received the money yet, first check your bank account before contacting us.

Then contact your credit card company as it may take some time before your refund is officially posted.

Next contact your bank, there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at



Each beauty product sold is subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct and as accurate as possible when entered onto our Website. 

We have made every effort to reproduce colours on the Website as accurately as possible. However, due to different monitors, colours in the Product Image may be displayed with minor differences. If you are dissatisfied with the colour of the item you have ordered or simply changed your mind, we offer a no quibble 14-day money back guarantee on all Cosmetics & Fragrances. This is subject to the fact that the item(s) must be returned unopened and in their original packaging. (Please see our Returns Policy for further guidance on Refunds.)

For reasons of hygiene & safety, we cannot refund or exchange any Grooming Products, Cosmetics or Fragrances that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

We will always do our best to ensure that your Product(s) are packed and wrapped adequately to ensure your order arrives correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. 

Please check your Product(s) on receipt and if you believe they are damaged/faulty/incorrect, please report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Please note: Some cosmetics are subject to the manufacturer's packaging and therefor sealing methods may vary. We take these into consideration when processing your refund requests.  Products must remain untampered with and in the same conditions they have been received to be accepted for a refund. 


For reasons of health & safety, you may not Return your order if the Product(s) are perishable items (e.g. food) unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered. 

We will always do our best to ensure that your Product(s) are packed and wrapped adequately to ensure your order arrives correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. 

Please see our Returns Policy for further guidance on how to send back your damaged goods for a Refund.